Refunds and Exchanges

RETURNS POLICY

If you don't love it thats okay. We understand, love is complicated, messy and can be downright frustrating, but don't worry your return won't be!

We only ask you don't break up with us on a post-it note.

To keep it easy breezy, please review the below.

• We do not accept products purchased during a promotional sale period (more than 15%) or on markdown/final sale. Please note, discounts cannot be applied or refunded on orders made prior to promotion.
• Sale or promotional items cannot be returned for a credit note, refund or exchanged, unless goods are faulty.
• Merchandise must be returned within 14 days of dispatch for Australian and New Zealand customers and 21 days for other countries.
• Merchandise must be in saleable condition with all tags attached.
• Merchandise must not be worn, damaged, altered or washed.
• Sale items cannot be returned or exchanged unless deemed faulty. We do not accept returns or exchanges on sale items or any items sold at a reduced price including items purchased with a promotional code.
• Refunds to be issued for change of mind purchases will be accepted for Full Price products only, within 14 days of receipt.

Returns must be authorised with a RA number issued by shop@ciecie.com.au 

Returns must be sent back to:

 

Please allow up to 5 business days for your refund to be processed. 

If you believe you have received an faulty item, please send a picture of the item, order number and contact details to shop@ciecie.com.au 

If at any stage Cie Cie assess the return as unsuccessful the item will be returned to the customer.

This policy does not affect your statutory rights.

 

PROCESSING A REFUND

Please allow up to 7 working days upon us receiving your parcel to complete the process of your return.

We recommend you send your item back using a traceable service so you know when we’ve received it. You can always contact us to double check. Unfortunately Cie Cie +Co  cannot be held responsible for parcels without tracking that have not been received back.

Cie Cie + Co can only refund the amount back to the original payment information used while placing the order. If a card has been cancelled and we are unable to process the refund, we will issue a credit note.

 

CREDIT NOTES

Credit notes are valid up to 6 months from the issue date.